Privacy Policy

Please read these hotel guest privacy policies carefully before providing your “Personal Information”, i.e., any information collected and recorded in any format that personally identifies You, whether directly (e.g., name) or indirectly (e.g., name). : phone number).

The hotel's guest privacy policies form part of the terms and conditions governing the hotel's services. By accepting these terms and conditions You are expressly accepting the privacy policies of hotel guests.

The hotel's Guest Privacy Policies apply to:

The. All data processing implemented by the hotel.

B. The entire website, landing page, booking engine and even social media for this hotel.

1. In compliance with law 13709/2018 on the protection and processing of personal data, the hotel informs the User of its web pages that the data provided through the same through the corresponding forms or emails received and that have the consideration of data from of a personal nature are provided on an absolutely voluntary basis and without their absence implying a loss in the quality of the services provided, unless otherwise indicated.

Personal data

As a hotel guest, you will be asked at various times to provide personal information about yourself and your companions, such as:

Contact information, e.g. name, phone numbers, email addresses, zip code, etc.;

Other personal details: date of birth, nationality;

Information about the children: name, date of birth and age;

Credit card information (only in transactional systems)

Loyalty program membership card numbers;

Dates of arrival and departure/visit from our hotel;

Preferences and interests, such as smoking or non-smoking room, favorite room location (lower floor, upper floor, etc.), bed type, preferred newspaper, cultural and sporting interests;

Any questions or comments that may arise during or after your stay at our hotel.

In addition, depending on the applicable law, data other than those mentioned above may also be considered confidential data: credit card number, leisure habits, hobbies and personal activities, cultural habits, indication of whether you are a smoker or a non-smoker, etc. However, it may be necessary to collect this data that is considered confidential in order to fulfill your request or to offer you specific services, such as a specific diet or resources for access by people with physical disabilities.

In that case, if required by applicable law, we will ask you to give your express consent for us to collect and process this confidential information.

2. This data will be incorporated into an automated database under the responsibility of the hotel, in accordance with the provisions of law.

Personal information may be collected under certain circumstances, including, without limitation, the following:

The. Hospitality-related activities such as:

Reservation of hotel rooms;

Check-in e Check-out;

Consumption during the stay in a hotel, which can be calculated by controlling room rates;

Complaints, requests and/or discussions.

B. Participation in commercial programs:

Registration with the hotel's loyalty program;

Contributing guest reviews and/or comments (e.g., “Guest Satisfaction Rating”, “Contact Us”, “Guest Reviews”);

Contests;

Subscription to newsletters to receive offers or promotions by email.

w. Provision of information by third parties who are service providers:

Tourism agents, travel agencies, GDS reservation systems, others.

d. Internet activities:

Connection to hotel websites (IP address, session cookies);

Completing online collection forms (e.g. online reservations, questionnaires, etc.)

3. The User consents and considers himself informed of the processing and use of his data through automatic systems in order to be able to respond to his request for information, manage the dissemination of audiovisual and graphic material sent and, if applicable, the contractual relationship existing, as well as to keep you informed of products, services and programming calendar, as well as all activities of the hotel.

We strive to provide You with the best possible quality of service. We will use your personal information for the following purposes:

The. Manage your reservations:

Book the requested accommodation;

Establish and maintain business records and meet financial requirements;

Carry out internal administrative processes; including managing a list of undesirable guests, what happens in case of non-payment of the rate, inappropriate behavior, etc.

B. Manage your hotel stay:

Control consumption (telephone, bar, Internet, pay TV…);

Access rooms.

w. Improve hospitality, including:

Process your personal information in the customer relationship management program;

Get to know your needs and requests better;

Customize products and services to better suit your preferences.

d. Send newsletters, promotional and commercial materials or contact you about tourism, hospitality and services, hotel promotions, or about our partners. You may choose to unsubscribe from our email newsletters by clicking on a link in one of our messages.

It is. Improve hotel services, including:

Conduct surveys and analyze guests' surveys, comments and usual activities

Manage guest complaints.

Allow You to take advantage of our loyalty program

f. Improve and make the use of our websites safer, including:

Improve website navigation and;

Implement means of security and fraud prevention.

g. Comply with local regulations (eg retention of business or accounting documents).

4. Users guarantee and respond, in any case, for the veracity, accuracy, validity and authenticity of the Personal Data provided, and undertake to keep them duly updated.

Also, in the event that you make available to us personal data belonging to third parties, you must be duly authorized, and must expressly inform the holders of said data about the rights and/or obligations contained herein, recognizing the veracity, accuracy, validity, updating and authenticity of said Data.

5. The User is equally informed about the possibility of exercising the rights that the current law grants him, that is, the right to information, access, rectification, elimination and opposition of his data.

6. The hotel does not knowingly collect personal information from children under the age of 18, other than name, date of birth and nationality provided directly by an adult on the child's behalf or with the adult's permission. Make sure your children don't give us personal information without your consent, such as online. If you believe your child has submitted personal information to us, please contact us so that we can delete it.

7. The Hotel guarantees that it has adopted the necessary and legally required security measures within its facilities, systems and files in order to also guarantee the security of the files where personal data are incorporated, avoiding their loss, misuse, alteration, unauthorized access. authorized and theft.

8. However, and without prejudice to the foregoing, the User is aware of the possibility that the security of electronic communications is not invulnerable.

9. However, the hotel will disclose personal data and any other information that is in its possession or accessible through its systems to the competent public authorities and that is required in accordance with the applicable legal provisions.

10. The user expressly consents that his data may be transferred for the purposes referred to in the first paragraph or for others with which the hotel concludes collaboration agreements and/or their providers.

11. Notwithstanding, You have the right to access, change or delete your Personal Information. You may also refuse the processing of your personal information in accordance with the hotel's guest privacy policies if you have justifiable reasons. However, please note that if you do so, under certain circumstances, it is possible that we will be unable to offer the requested service and the User does not want this treatment to be carried out, he can communicate his desire to our physical address, as long as this is not communicated. the hotel understands that consent has been granted.

12. These hotel guest privacy policies may be updated from time to time as indicated below. Therefore, we ask that you read the privacy policies regularly and whenever you make reservations at one of our hotels.

13. If you have questions about hotel guest privacy policies or how we process your personal information in general, please contact us as indicated in section 11 above.